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Frequently Asked Questions
1. How can I buy medicine on your site? Open your personal account on our site by clicking on the Order button next to the product. Take a couple of minutes to answer the medical questions that will help us define your health level. The next page will ask you to confirm your answers. Please, check carefully before submitting the page. The completion of your order will depend on how accurately you answer the questions. 2. What happens after I make an order? Your order will be accepted or rejected by our professional medical personnel. If the order is accepted, a prescription will be issued and sent to a distributing drugstore for its completion. Then the medication will be properly packed and delivered to you next day by a UPS or a FedEx representative. With every package you will receive instructions on how to use the medication, including proper dosage and side-effects’ details. You will also be provided with the address and the phone number of the drugstore that sends you the medicine. In case of need this information can be used for contact and assistance. As soon as your parcel leaves the drugstore, we will send you a unique number for your order, which will allow you to keep track of it by logging into your personal account. 3. How safe is my information? Employees of OvernightPharmacy.net understand how important it is to protect clients’ information from disclosure and misuse. All personal details, orders and payment information you give us are absolutely safe with us thanks to the most advanced data-protection techniques that we use on our site. The credit cards’ details submitted by our clients are under constant control and protection. We follow all necessary regulations to avoid credit card fraud, which makes ordering online risk free. In case of any attempt to misuse a credit card, we undertake to inform our clients as soon as possible. 4. What if I experience problems with viewing the page? If you want to order certain medicine, but the 128-bit encryption security system we use prevents you from viewing our secured pages online, your next step would be ordering the medication you want by phone. Please, call our toll-free number from 5 a.m. to 5 p.m. (Pacific Time Zone): 1.888.738.3822. Our friendly support personnel will be happy to help you. 5. How can I receive online assistance? If you need a medical advice, you can always be consulted online. We provide free online consulting services for all our existing and potential clients. All you need is to answer our medical questions to allow us determine your present health condition. It is safe and absolutely private. You do not need to meet a doctor in person if your condition doesn’t require a check-up. Here you can view the whole range of medical products we offer and their specifications. 6. Do I break any laws by ordering from your site? OvernightPharmacy.net works strictly according to the latest laws in medicine and pharmacology. We do not distribute any illegal or controlled medication. We only provide you with the medicine for conditions that do not require doctor’s check-up. Therefore, there are no grounds for worrying about breaking the law. All our medical personnel is professional and U.S. licensed. We distribute the same medication that you can find in your own city, and we work with all states. 7. Which medical products are available on your site? We offer a narrow variety of medical products that can be prescribed to patients based on our online questionnaire and do not require doctor’s check-up. The medicine delivered from OvernightPharmacy.net does not cause any severe side-effects, and therefore, can be distributed solely based on our clients’ medical reports. The medical questions you answer will be enough for our medical specialists to determine if the medicine you are ordering is good for your condition. Here you can view all the medical products we offer. 8. What are the shipping arrangements? It takes one working day to process and ship any order that our pharmaceutical centers receive. Your package will be delivered at your doorstep by a UPS or a FedEx representative. As soon as the package is on its way, you will be sent a notification with a unique number, which will allow you to track the order online. Unfortunately we cannot ship to post office boxes now. Important Notice: An adult will be asked to sign papers when the medicine is delivered. Unfortunately return or exchange of medical products and substances is impossible, as it is prohibited by law. Sealed, unopened parcels, however, can be returned to our distributors after deduction of 50% of your payment. No parcels with damaged or opened packaging will be refunded. If you have any questions, please, contact our Support Service. We accept any of the following payment options: Visa Card, Discover Card, E-Check, C.O.D., or a money order mailed to us. Important Notice: It takes about a week to clear an E-Check before the order is examined by our medical specialists. An additional charge of $6.95 will apply. 11. Can I track my parcel online? We use prompt services of UPS and FedEx to deliver your medication the fastest way possible. If you order your medicine before 1 p.m., you will receive it the very next day. If your order is delayed due to any difficulties with its approval, it may not be shipped the same day. When the order is completed and shipped, you will be sent a unique number, which will allow you to track your package online. If you want to make sure that your medicine is on its way, click on the Order Tracking link. Log into your personal account using the password you set up. If you forgot your password, follow the link that will allow to e-mail your password to you. If you forgot both your User name and your password, contact our Support Service: 1.888.738.3822. We keep track of your previous orders and send you notifications if your medicine is going to be used up. In the notification you can find all the information that will allow you to order additional supply of your medicine. However, we do not allow extra refills until a few days before you use up your medication. Please, feel free to contact our Support Service regarding any issue or question about our policies: 1.888.738.3822. |